FAQs
Location

Arina Beach lies on Crete’s stunning north coast 15 km east of Heraklion city with easy access to Heraklion’s international airport “Nikos Kazantzakis”. It takes 10 minutes drive just 12kw away

Guests staying in Arina Beach may book a transfer according to their reservation applicable charges might be occurred. Guests that have booked individually have Complimentary airport transfer (minimum stay 5 overnights).
Reservations department would be pleased to assist. E: reservations@arinabeach.gr

Crete is known for its warm and sunny climate that lasts throughout the year with hot summers and mild winters.
The climate of Crete is a temperate Mediterranean and the weather is characterized by long hot, dry summers and mild, sometimes rainy winters. The average temperatures are at around 28 °C to 30 °C and there are between 9 to 12 hours of sunshine that the island receives daily.
In October the weather remains hot & even when it rains, it is very unlikely to rain for days to an end but during the day or night leaving plenty of time to engage in indoor and outdoor activities in the resort or around the island.

There is free parking area within premises

Direct bookings/ Loyalty program

Use our special discounts when booking through our official website and enjoy an additional benefit. Do not miss out, book your dream escape now & JOIN OUR LOYALTY CLUB
loyalty unlocks a world of exclusive benefits. Imagine private airport transfers, early check-in, welcome treats, and priority dining reservations, all designed to heighten your experience. The more nights you spend with us, the higher your tier climbs, unlocking even greater rewards.

You may login here https://arinasand.reserve-online.net/ by clicking on the Join our Loyalty Club, using your email & password.

Wellness /Pools

Appointments should be booked upon the first two days of arrival in order to guarantee the preferred timing.

*Please keep in mind that our spa services come with an additional cost.

*Our hotel guests may indulge in 15 minutes for free on any Spa therapy that lasts over 45 minutes.

*15% discount on all services offered

There is a free pass for the entrance to the spa area that the indoor heated pool & sauna are located. Children are allowed to enter at certain hrs per day, always under the supervision of their parents. There is no extra cost for the use of Sauna.

Main pool, heart shaped pool, rooms with private pools are facilitated with desalinated / salt water. The pools by the water park / water slides / relax pool have fresh water. Pool by the annex building has fresh water.

We have a fully-equipped gym by the spa area.

We do have a public hospital in a distance of 20kms away from the hotel, one private clinic in a distance of 10kms (village of Gouves), along with an assigned 24/7 on call Resort doctor. The doctor pays twice a day visits at the resort (in the morning & in the afternoon).

Kids Club

We have a very well-equipped Children’s creative and educational facility. It operates twice a day in the morning & in the afternoon as well.

Children between the ages of 04 – 11 years old will have complimentary access to the kid’s club. Children who are 3 years old and below will also have access to the kid’s club with the presence of a parent or a guardian.

There is an outside playground, mini club, mini disco daily from 21.00-21.30 hrs., daily activities organized by our animation team.

General

Connection free of charge in your room & throughout the hotel premises.  Collect your secrete code from Reception.

There is also Internet corner: free of charge

Pool & Beach towels are available at a designated area by the pool bar. Every day you may change for a fresh towel from 10.00- 14.00hrs.

Pets of any size are not allowed.

Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel. Among others we have some rooms especially facilitated for guests with mobility issues. please contact our reservation department for more information reservations@arinabeach.gr

All room types offer a digital safety deposit box free of charge.

The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected. The standard voltage is 220 V.

Yes, by the reception.

There is an ATM machine located on the lowest level of the hotel’s Main Building, near reception.

Casual and smart dress is required in all indoor public areas of the hotel after 18.30hrs. Please refrain from wearing shorts and slippers in the dining room.

The hotel is offering a unique entertainment program by a multilingual animation team with various entertainment activities throughout the day. Among others, there are various theme nights as folklore dancing, live music, etc. Information board to be found by the reception area. Our entertainment team would be very happy to assist you!

All rooms are non-smoking; however, smoking is allowed in out outside areas.

Our reception is staffed 24hrs a day.

If you have any preference regarding the view, location of the room or any other subject relating to your reservation, please let us know ahead of your stay. We will endeavor to try and we will do everything to make your stay with us pleasant as possible, but we cannot guarantee the requests. Please note that some requests may incur additional expenses, you will be informed at the time of making the request at: info@arinabeach.gr

Accommodation

Check-out: 11 AM
Check-in: 3 PM

Your ID card or Passport, voucher of booking and the credit card you have used to book your reservation.

An environmental fee, defined as Climate Crisis Resilience Fee, of €7,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check in.

If the room is unoccupied, the hotel may approve an earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

All the Hotel’s Facilities are available to Arina Beach guests to be used by the time of arrival at the hotel. All-inclusive program is available till the guest’s departure time from the hotel (even the check-out of the room was at 11.00hrs)

Check-out time has been defined to be till 11.00hrs am. For guests that would like to extend their stay we recommend to contact our reception desk 1-2 days prior to departure in order to be informed over availability & extra cost to be applied. The all-inclusive program is available until guest’s departure from the hotel.  However, for guests that are planning to depart rather late and they want to ensure that the room would be possible to be kept, we suggest that they should book in advance an overnight with their reservation.

Implementing measures of natural resources management with the aim of improving the local environment, towels are changed after the second day of your stay, whereas the sheets every 3rd day. However, in case you want them to be changed daily, you may place the designated label in the room.

Iron and ironing boards are available for our guests and can be delivered to their room for a limited length of time for security reasons. Please contact reception
Laundry Service is also available with an extra charge.

A request can be made once the reservation is confirmed. We shall do our utmost possible efforts to accommodate the request as per availability.

All rooms are equipped with Tea & Coffee Facilities.

Rooms with private pools, along with the Penthouse rooms & Grand Suite have additionally Nespresso coffee machine and capsules with daily replenishment.

Upon arrival all rooms are offered 2 bottles of water, there is a daily replacement

Regarding a late arrival date please note that cold plates are offered to all our guests that they have missed their dinner.

We provide baby cot for free in certain room categories. Please send your inquiry prior to your arrival at info@arinabeach.gr

All inclusive program

The last all-inclusive order is at 00:00 hrs.

  Main Restaurant ‘’Ariadne’
Early Breakfast 07:00 to 07:30 hrs.
Breakfast Buffet 07:30 to 10:30 hrs.
Late Breakfast 10:30-11:00 hrs
Lunch Buffet 12:30 to 14.30 hrs.
Dinner Buffet 18:30 to 21:30 hrs.
   
  Beach Bar ‘’ DIA’’
Coffee -Tea & Snacks 10:30-17:30
   
Snacks, drinks, coffee ‘’The Pool Bar’’ 10.00-00.00 hrs
  The pool bar offers local alcoholic & nonalcoholic drinks, cocktails, spirits, beer, red and white wine, soft drinks, coffee, tea
 
A La Carte Restaurant A La Carte Restaurant ‘’ Avra’’
  07:30- 10:30 Breakfast for guests staying in private pools & Penthouse rooms
  19.00- 21.30 (prior reservation) for all guests. Guests staying in private pools & Penthouse rooms may dine as many times they wish to whereas rest guests once per stay
 
Asian Restaurant Asian Restaurant’ Sunset’’
  19.00- 21:30 6 times a week (prior reservation)
Main Bar ‘’ The Exclusive Bar’’
Bar 17:30-00:00 A unique location of the ‘Daedalus” Main Bar evoking romantic and relaxing moments while sipping creative cocktails.

Hotel operates on all-inclusive basis.

Guided by you and your wishes, our team will make sure the beginning of your forever is as magical as the moment you met. The first day of the rest of your lives together will be everything you wished for and more. Plan your intimate wedding at Arina Beach now!

Discover our wedding packages.

https://www.arinabeach.gr/offers/weddings/

Birthdays, Anniversaries

For birthdays, we arrange a birthday cake to be offered in the room on our compliments. Please contact our reception by arrival to make all the arrangements

We may also propose to you a romantic dinner to be held in a separated area just for you at extra cost. In case you are in agreement we will secure a date for you; we need a notice at least 10 days before arrival.

There are also available at our official website in case of interest:

  1. Romantic package

https://www.arinabeach.gr/special-offers/romantic-package

 

  1. Honeymoon / Vows Renewal Package

https://www.arinabeach.gr/special-offers/honeymoon-vows-renewal-package

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